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vPyro is a fast growing community based on virtual pyrotechnics and fireworks. Since 2004 our members have been creating spectacular firework shows with Rollercoaster Tycoon 3 (RCT3) and have time and time again shocked the RCT3 world by designing dazzling shows pushing the boundaries of imagination. Learn how to create spectacular firework shows with music, lights, lasers, water and fire, download thousands of fireworks at your disposal, request specific fireworks to be made for you, join a Company and make shows with your friends and much much more. We also specialise in all other areas of virtual pyrotechnics, such as ShowSim 3D and all the other solutions. This is your one stop pyrotechnics and fireworks site. You can even create your own blog, gallery and you can play an exciting arcade full of great games.

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> RESOLVED-Web Chat (Support), Support Service
WebSupport
Do you want this new support system?
Yes [ 15 ] ** [88.24%]
No [ 2 ] ** [11.76%]
Total Votes: 18
  
Stephen
post May 22 2006, 03:12 PM
Post #1


:) killll it
*********

Group: Full Members
Posts: 729
Joined: 18-May 06
From: Manchester, UK
Member No.: 6



As Jordan has tried this service and his has many errors to resolve, I have decided to start this support idea, but via a web chat where site development (fab208, jordan, Stephen) can help you with your problems, and be able to have 3 technicians on the line at once...

I am researching into services like this at low expense, as RCTPyro is non-profit website.

Tell me what you think of just a webchat as the support service.

I will ask Brad for http://rctpyro.co.uk/support/ and I will post more information there soon.

Thanks very much , please post your comments.


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Fab208
post May 22 2006, 05:20 PM
Post #2


Major Public Display Pyrotechnician
***********

Group: Illuminance & Visuals
Posts: 1,188
Joined: 18-May 06
From: Nottinghamshire/England
Member No.: 4



It's an alright idea but you need to answer a few questions:
  • What will this be for? Game & Site support, or just site support? (If it is for game as well, then we will need staff to help as we can't fix a problem that we don't know about)
We could use Para chat as it is free or any other that is free so there is no cost to RCTPyro.

We need some more input on this before the idea can go a head, but I think it could work.
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Brad
post May 22 2006, 05:42 PM
Post #3


<witty comment>
*************

Group: Admin
Posts: 3,859
Joined: 18-May 06
From: UK
Member No.: 1



I like the idea, it seems good...

We'll need a chat room with admin controls..


--------------------
Regards,
Brad
vPyro Owner
Contact Me
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Fab208
post May 22 2006, 05:43 PM
Post #4


Major Public Display Pyrotechnician
***********

Group: Illuminance & Visuals
Posts: 1,188
Joined: 18-May 06
From: Nottinghamshire/England
Member No.: 4



Ahh, That chucks Para out the window then as it needs to be registered or something, which means pay time.
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AT Mad
post May 22 2006, 06:55 PM
Post #5


Master Craftsman
************

Group: ILYxR Dynamics
Posts: 1,512
Joined: 18-May 06
From: Alton Towers (UK)
Member No.: 8



Very good idea! this would help aLOT of people fix problems, this may also attract new members.


--------------------


Inventions: Drifting Effects, Lazy/Line/Shape Effects, Particle Objects, V2 Tourbillion/Fish/Bee's, Burst Mines, Perfectly Spaced Fireworks, Laser Projectors, Dynamic Spotlights, Dynamic Fans.
ILYxR Shows: Pyromatrix: Stealth, Insanity, Apocalypse Egyption Trilogy: Pyramids Of Giza, Pharoah, Exodus ILYxR Specials: Summer Kick-off Show, Hot06, FoL The Iris: Test Phase Oldies: The Elements
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Brad
post May 23 2006, 12:32 PM
Post #6


<witty comment>
*************

Group: Admin
Posts: 3,859
Joined: 18-May 06
From: UK
Member No.: 1



Poll added, Stephen. smile.gif


--------------------
Regards,
Brad
vPyro Owner
Contact Me
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Brad
post Aug 22 2006, 10:15 PM
Post #7


<witty comment>
*************

Group: Admin
Posts: 3,859
Joined: 18-May 06
From: UK
Member No.: 1



What do you want to do with this, Stephen? It's got alot of votes of Yes...


--------------------
Regards,
Brad
vPyro Owner
Contact Me
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tomthepyro
post Aug 23 2006, 05:38 PM
Post #8


Small Public Display Pyrotechnician
********

Group: Moderation
Posts: 436
Joined: 12-June 06
From: Yorkshire UK
Member No.: 91



I love this idea and would be more than happy to help out my self. its a deffinate yes from me biggrin.gif


--------------------
Tom Webber | Global Mod & Graphic Designer



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Stephen
post Aug 23 2006, 05:39 PM
Post #9


:) killll it
*********

Group: Full Members
Posts: 729
Joined: 18-May 06
From: Manchester, UK
Member No.: 6



Yep, I will start ASAP.

I would like some Pyro research though biggrin.gif

Would you guys want it to be mainly for the game support or Site development support? Or something else?


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Jordan
post Sep 19 2006, 02:35 AM
Post #10


Small Public Display Pyrotechnician
********

Group: Full Members
Posts: 576
Joined: 18-May 06
From: Utah, USA
Member No.: 5



All things support would do fine, we can get some operators from our member base if we need, I'm sure there are plenty.


--------------------
~ jordanmyers ~

INSERT SIGNATURE HERE


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Brad
post Sep 19 2006, 03:01 PM
Post #11


<witty comment>
*************

Group: Admin
Posts: 3,859
Joined: 18-May 06
From: UK
Member No.: 1



I'll step in and deal with the site problems, too.


--------------------
Regards,
Brad
vPyro Owner
Contact Me
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Fab208
post Sep 19 2006, 04:12 PM
Post #12


Major Public Display Pyrotechnician
***********

Group: Illuminance & Visuals
Posts: 1,188
Joined: 18-May 06
From: Nottinghamshire/England
Member No.: 4



I'll step in as well. I'm on most days so they'll be support most of the time.
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tomthepyro
post Sep 19 2006, 06:01 PM
Post #13


Small Public Display Pyrotechnician
********

Group: Moderation
Posts: 436
Joined: 12-June 06
From: Yorkshire UK
Member No.: 91



He you guys get in contact with me then and ill tell you how to login and what to download


--------------------
Tom Webber | Global Mod & Graphic Designer



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Jordan
post Sep 19 2006, 09:41 PM
Post #14


Small Public Display Pyrotechnician
********

Group: Full Members
Posts: 576
Joined: 18-May 06
From: Utah, USA
Member No.: 5



Whoa, whoa WHOA! What do you mean how we log in and what we need to download? No offense to you Tom, but you should leave these kinds of projects to the devs and admins until they've been fully tested. It won't be long so just hang on a while, k?


--------------------
~ jordanmyers ~

INSERT SIGNATURE HERE


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tomthepyro
post Sep 23 2006, 02:51 PM
Post #15


Small Public Display Pyrotechnician
********

Group: Moderation
Posts: 436
Joined: 12-June 06
From: Yorkshire UK
Member No.: 91



Well as you can see guys the support system is up so far our operators include:

Me
Fab
Ste
Brad
Jordan

This support is for RCT3 and the fourms


--------------------
Tom Webber | Global Mod & Graphic Designer



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Guest_CX360_*
post Oct 1 2006, 03:25 PM
Post #16





Guests






Dude, get rid of that pop-up thing asking if you want help. I click "No Thanks" and it doesn't go away, it follows me when I scroll the page.
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myers247
post Nov 8 2007, 02:17 AM
Post #17


Junior Pyrotechnician
***

Group: Members
Posts: 29
Joined: 15-September 07
From: barrow-in-furness
Member No.: 2,900



i have never seen that pop up saying about the help and also brad i think you should keep the support the way it is there is nothing wrong with it but i know i have messed up with putting topics in wrong places but i do apologise

chris
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tomthepyro